Our comprehensive Workstation level services are designed
to keep your systems and personnel productive.
Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.
Our Tools
Network Data Services, Inc has the ability through our management portal to obtain complete visibility into hardware and software assets, allowing for unmatched levels of desktop management and service to end users on a consistent basis. This allows for greater access to computer inventory, and provides more control for easier purchasing, upgrading, maintenance and budgeting. This tool enables Network Data Services, Inc to ensure all your desktops have the most recent critical software patches, proper software licenses, are secured with updated security patches and updated anti-virus software.
Key Benefits
- Gain unlimited access to friendly knowledgeable and dedicated engineers who are available to assist your team night and day from any location
- Maximize end user efficiency, productivity, and satisfaction
- Empower End User efficiency, productivity, and satisfaction
- Decrease problem resolution time and overall technology frustrations.
- Optimize desktop performance with regular maintenance and monitoring
- Ensure predictable and transparent IT Support costs as your organization grows and changes
- Enable Key It personnel to focus on strategic projects instead of computer issues.
- Ensure data stored on machines is backed up and kept secure.
Lite Plan – this plan provides initial information about your environment and ability to provide remote support on as needed basis, ideal for budget conscious clients or clients with own in-house IT Staff
Essential Plan – offers unlimited remote and phone support, plus an added level of maintenance to your computers with routine maintenance. Ideal for companies with limited to no-in-house IT Support, firms in high growth mode or companies with multiple offices.
Professional Plan – includes unlimited remote and on-site support with the added security of Remote After Hours Support. This plan is ideal for companies with limited to no in-house IT Support, in need of technology upgrades, and requiring extended support hours
Level 1 – Lite Program
Provides the basic services to keep the workstation secure and notify us of any Imminent problems. |
- Security Patch Reporting
- Log Reporting
- End User Support Portal
- Asset / Inventory Collection
- Monthly Management Report
- Remote & Onsite Support available on T&M
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Level 2 – Essential
Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation. |
- Security Patch Management
- Security, Application, Security Log Monitoring
- Virus Protection Management
- Spy ware Removal and Management
- Backup – Onsite
- Regular System Audits
- Application Deployment
- Application Addition and Change Notification
- Hardware Change Notification
- Asset / Inventory Collection
- End User Support Portal
- Monthly Management Reports
- Unlimited Remote Support
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Level 3 – Professional
The ultimate protection to keep critical workstations and users operational. |
- Security Patch Management
- Security, Application, Security Log Monitoring
- Virus Protection Management
- Spy ware Removal and Management
- Backup – Onsite
- Regular System Audits
- Application Deployment
- Application Addition and Change Notification
- Hardware Change Notification
- Asset / Inventory Collection
- End User Support Portal
- Monthly Management Reports
- Unlimited Remote Support
- Unlimited Onsite Support
- Support for Smartphones
- Loan Equipment
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| OPTIONS |
- Anti-virus
- Backup – Onsite
- Backup – Offsite - price depends on data
- Remote Control / File Transfer
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